RETURNS/ EXCHANGES OF ITEMS
Due to customization, all items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.
If the product you received is deemed defective your order is eligible for a return or exchange.
Thank you for your understanding of this policy.
I RECEIVED A DEFECTIVE / WRONG PRODUCT
We apologize for the mix-up and want to ensure that you receive the correct item as quickly as possible! Feel free to send us an email at firstname.lastname@example.org to notify us of the mix up.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.
We will provide you with a 50% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected.